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Computation and Language, Computer Science

Automatic Evaluation of Task-Oriented Dialogue Systems: A Systematic Review

Automatic Evaluation of Task-Oriented Dialogue Systems: A Systematic Review

Natural language processing (NLP) research relies on accurate measurement to understand how machines comprehend and interpret human language. However, evaluating the validity of these measurements is crucial, as incorrect assumptions can lead to flawed conclusions. This article provides a practical guide for critically analyzing operationalizations of constructs in NLP research, specifically focusing on context-capturing, interpretation, and understanding.
The authors highlight that different authors often provide different definitions for the same terms, causing terminological confusion and making it difficult to compare different papers. To address this issue, they propose a general method for critically analyzing operationalizations of constructs in NLP research. This method includes:

  1. Defining the relevant constructs (why they are important) and showing how they relate to each other.
  2. Evaluating the alignment between metrics and the definition of the construct, identifying which aspects it captures.
  3. Using established metrics to maximize comparability but remaining critical about their operationalization.
  4. Providing detailed and specific information to enable readers to understand the evaluation process without needing to fill in any details themselves.
  5. Sharing materials such as survey data or code for automatic metrics, allowing readers to replicate the evaluation.
  6. Reflecting on the generalizability of the evaluation outcomes and methods.
    The article emphasizes the importance of demystifying complex concepts by using everyday language and engaging metaphors or analogies to capture the essence of the constructs without oversimplifying. By following this practical guide, researchers can improve the validity of their measurements in NLP research, enabling more accurate conclusions about how machines understand human language.